Returns
Our policy lasts 30 days from when you received your item(ie. the date you collected in store or the date it was delivered). If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase (ie. your order number for online sales or for instore your invoice).

In the event that the customer decides to make a return due to change of mind, the buyer will be responsible for the shipping costs to return.

If there is a problem with your order, ie. the wrong product was received or the product is faulty, we will pay the return costs (please write to us at support@wholesalepaintgroup.com, with pictures of the fault or the product received).

Please do not send your purchase back to the manufacturer.

There are certain situations where refunds are refused, or full refunds are not granted. These include:

Products with a custom mixed colour; ie Choose Your Colour Touch Up Aerosols, Choose Your Colour Touch Up Bottles, Choose your Colour Raptor Kits, etc.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at esales@wholesalepaint.com.au.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@wholesalepaintgroup.com and we will organise a replacement product, as well as a return label for the defective or damaged good.

Shipping
To return your product, you should write to support@wholesalepaintgroup.com with your order number, and the reason for return.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.